Five stages, and what each one asks of you
Booking training should not require a procurement process. Here is exactly what happens, in what order, and what is needed from your side at each point.
- 01
A 30-minute call
What is happening now, who it affects, and what would be visibly different if it were fixed. If training is not the right answer, that gets said in this call rather than after an invoice.
You end up with
A shared view of the problem
- 02
A written proposal
Usually within two working days: the recommended programme or pathway, the outline, the format, the group size, the dates being held, and the price. One page, no lock-in.
You end up with
A proposal you can circulate
- 03
Tailoring before delivery
A short intake with a few participants or their manager, so the scenarios, terminology and practice material come from your organisation rather than a generic deck.
You end up with
A programme that sounds like your company
- 04
Delivery
One facilitator, six to fourteen participants, most of the time spent practising rather than listening. In person at your offices or a venue, or virtually in shorter sessions.
You end up with
People who have actually tried it
- 05
Follow-up
A check-in session around sixty days later, when the old habits start to return, plus optional one-to-one coaching for the people who want to go further.
You end up with
Change that survives contact with the day job
Straight answers
Things worth saying plainly
One facilitator
Louisa designs and delivers everything. That caps how much work can be taken on, and it is the point.
Priced per group
Programmes are priced per group within the stated size band, not per head. Where a programme includes an individual DISC profile, those are quoted per participant.
An honest no
If the problem is workload, structure or a management decision, training will not fix it, and you will be told that.
Practical questions
Still unsure whether this is the right fit? Ask directly. A short call usually settles it faster than a brochure.
Ask a question- How far in advance should we book?
- Four to six weeks is comfortable for a single programme, since it leaves time for the intake and tailoring. Shorter timelines are sometimes possible depending on availability, so it is worth asking even when the date is close.
- What do you need from us?
- A named contact, a rough group size, a room or a video platform, and access to two or three participants for a short intake conversation. That intake is what makes the tailoring real rather than cosmetic.
- How is the programme priced?
- Per group rather than per head, within the stated group size band. The price depends on the length, how much tailoring is involved, and whether follow-up coaching is included. Programmes that include an individual DISC profile have those quoted per participant. Everything is confirmed in the written proposal before anything is booked.
- How do you measure whether it worked?
- Two ways. Participants set a specific commitment at the end of the session, and the check-in weeks later revisits it directly. Where the client wants something more formal, a short before-and-after question set is agreed at the proposal stage.
- What if the programme is not right on the day?
- The design is adjusted in the room. A session that follows the plan while missing what the group actually needs is a failure, so the running order changes when the discussion shows it should.
Start with a 30-minute conversation
Most engagements start with a 30-minute call: what the team is struggling with, what good would look like, and whether we are the right people to help. No pitch deck.